Ocean-Themed Necklace with Paraiba Tourmaline and Diamonds
NOTES about our GOLD
• Though we do not hallmark the insides of all our rings (it can interfere with
the outside design), please be assured that items labeled as gold are made in
solid gold, not gold-filled or plated. You are welcome to have the rings tested
by your local jeweler to guarantee the material's authenticity.
• 8K gold is a lower grade of gold and may darken slightly to a brass-like color
with use. The photo shown in white is made from 14K white gold. 18K is a little
more saturated in color as the amount of gold in the ring is significantly more.
• Our white gold is not rhodium-plated, so the gold may tinge towards yellow
(14K and 18K) or gray (8K). This creates a more natural feel which goes with
our vintage and nature-themed designs and does not require that the product
be re-plated after a certain time.
CUSTOMIZATION
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As with many of our items, this piece is customizable. Customizations may
include different grades or colors of gold, different fonts, stone types, ring
thicknesses, etc.
SHIPPING
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We ship worldwide via tracked UPS shipping. Please do not hesitate to contact
me for any questions.
All items are made to order - Processing time is 5-7 business days, while
shipping takes around 7-10 business days to the US and UK. Orders to Asia,
Oceania and Africa can take up to 3 weeks to arrive.
CUSTOMS & RETURNS
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Customs fees may be required for some countries, so please check with your
country's policies. (EU countries may charge up to 30%)
Returns and exchanges are possible within 14 days of delivery only if the item is
defected. Items must be returned in the original packaging and condition
before a refund can be made and shipping fees are the responsibility of the
customer. Items will be refunded minus shipping. All customs and return
shipping fees are the responsibility of the customer. A tracking number must be
included. Please note that custom orders (including engravings, special
platings and quarter size requests for rings) are non-refundable.
RING SIZING
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Though checking your size with an actual ring sizer (or a local jeweler) is the
most guaranteed way of finding out your size, you may also use our printable
ring sizer at this address to find your size, or download it from the link below:
https://drive.google.com/file/d/1-pkSrq9-8U-o7Lt8ZQim4Bcil5o7k6Ts/view?
usp=sharing
You may also refer to our ring size chart at:
https://www.emmakrafft.com/pages/ring-size-chart
If you receive your item and realize you have given the wrong size, we will
happily resize your ring for you with a $30 resizing fee plus shipping costs. As
most of our rings are full eternity bands, it is important that you provide us with
the correct size, as most of them have to be remade from scratch.
In some cases, resizing with your local jeweler may be a more viable option
than having to pay for resizing.
GUARANTEES AND REPAIRS
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All Emma Krafft items are guaranteed for up to one year of purchase. For items
that are damaged due to user mismanagement, a repair fee may be applied. No
responsibility will be taken for repairs made by another jeweler.
ITEMS LOST IN THE MAIL
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If our shipping company states that the item was delivered when the receiver
claims they have not received the item, we cannot claim responsibility. If the
item is lost in the mail, we can work together to remake and send your ring.
PRODUCT PHOTOS
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• Packaging shown will be sent with our gold items. Bronze, silver and larger
items may be sent with our fabric pouches and/or shopping bags.
• Some photos may show grades and colors of gold. These should not be
mistaken for the original listing and are added to give an idea of different gold
colors available.
ITEM CARE
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All Emma Krafft items are made to the highest standards, but as with all
premium items, they also require care. Please see the 'Jewellery Care Guide' for
more details on how to care for your jewelry.
