Shipping & Returns

SHIPPING

We ship worldwide via tracked UPS shipping.

All items are made to order - Processing time is 7-10 business days, while shipping takes around 7-10 business days to the US and UK. Orders to Asia, Oceania and Africa can take up to 3 weeks to arrive. Custom orders with more details may take longer to produce and will be discussed during the design process. 

 

  • All international items are shipped via UPS and a tracking number is provided.
  • All items are shipped in a sturdy box, and placed in an envelope. 
  • Local orders are sent via registered domestic courier services, and a tracking number is provided.
  • Shipping must be made to permanent addresses. P.O. boxes or hotel addresses are not accepted.
  • The buyer is responsible for customs fees for their country.
  • An adult signature will be required upon delivery of your package. If the buyer was unable to be contacted upon delivery, a refund will be made minus shipping costs and customs fees (if any). If the buyer is required to pick up the item from a sorting facility, please note that a government issued ID will be required. 
  • A telephone number and email address should be provided for accurate delivery / customs processes.

 

Shipping Costs

Shipping costs may vary for bulk orders or express shipping. 

Shipping is Free for orders within Türkiye, North America the EU and the UK.

   

Custom Orders

Customs fees may be required for some countries, so please check with your country's policies. (EU countries and the UK may charge up to 50%)

  • Custom orders are accepted depending on the client’s requirements. 
  • Custom engraving is also available.
  • Please inquire for more elaborate engraving requests such as hand-engraving or gemstone carving. 
  • Please note that all custom orders are created as original designs. Requests for copies of other brand's or designers' works will not be accepted. 

 

Returns

  • Returns are accepted on standard items within 14 working days of receipt only if the item is defected. All sales are final after this period.
  • Items must be returned in the original packaging and condition before a refund can be made and shipping fees are the responsibility of the customer. A tracking number must be included. 
  • Shipping costs are not refunded or covered for returns. Shipping returned items are to be covered by the buyer, including any customs costs for international returns. 
  • Please note that custom orders (including engravings, special platings and quarter size requests for rings) are non-refundable. 
  • We cannot be held responsible if an order is returned because the buyer was unable to be contacted upon delivery.

 

 

Ring Sizing

Though checking your size with an actual ring sizer (or a local jeweler) is the most guaranteed way of finding out your size, you may also visit us in our Istanbul studio to have your finger measured professionally. 

 

You may also refer to our ring size chart HERE

If you receive your item and realize you have given the wrong size, we will happily resize your ring for you with a $100 resizing fee plus shipping costs. As most of our rings are full eternity bands, it is important that you provide us with the correct size, as most of them have to be remade from scratch. 

In some cases, resizing with your local jeweler may be a more viable option than having to pay for resizing. 

 

 

ITEM CARE

All Emma Krafft items are made to the highest standards, but as with all premium items, they also require care. Please see the 'Jewellery Care Guide' HERE